Thank you for booking with us and we look forward to meeting you. Please be aware, we ask you to give us as much notice as possible prior to cancelling an appointment. This enables us to offer the appointment to another patient that needs us. Appointments cancelled within 24 hours of treatment time may incur a change.
If attending our Harwell clinic, there is free parking on site. From the top end of the car park there is a 50 meter walk to the entrance on a pathed path. If you need help getting in/out of your car or walking to The Fitness Experts Functional Fitness Gym from the car park, please let us know in advance as we are very happy to help you.
The Fitness Experts is a dynamic and enthusiastic space where class members exercise to music. During our assessment and treatment sessions we will do our best reduce noise, but please be aware it is likely some music will be played during the clinic session. Class members may also be exercising around the entrance and exit to the gym and the clinic space, so please be vigilant.
The Fitness Experts is a very friendly space, so if you are early to your appointment please help yourself to a range of tea, coffee and hot chocolate and have a seat in the waiting area. There are also toilet facilities for our patients.
To conduct a thorough assessment, we may ask you to undress to see the area we are treating. At Heritage Physiotherapy and Co we respect your rights to dignity and handle any removal of clothing in our sessions with the upmost respect. If you do not feel comfortable to remove clothing during our sessions, simply let us know and we will do our absolute best during the assessment to limit undressing whilst conducting a safe and effective assessment.
Our physiotherapist are happy to wear full PPE for your protection. Please contact us prior to your clinic or home visit so we are aware of your needs. All our staff are fully vaccinated against Covid 19.
Privacy notice: Prior to your first session, we ask you to read and sign our privacy agreement. The agreement, along with other useful information will be emailed to you prior to your assessment. Please rest assured we take storing your data extremely seriously. We are registered with and adhere to the Information Commissions office (ICO) code of conduct.
